Frequently Asked Questions
Common questions about our services, pricing, process, and coverage.
What areas do you cover? +
We operate across London and Kent. If you're unsure whether your property is within our service area, please contact us directly—we may be able to help.
How do you quote for services? +
We quote by defined scope and outcome, not by the hour. For each job, we:
- Assess the property or space
- Define the exact scope of work required
- Provide a fixed price quote before work begins
- Deliver to the agreed standard
This means you know the cost in advance—no surprises, no hourly ambiguity, no unexpected uplift.
What's included in the completion report? +
Every job closes with a professional completion report that includes:
- Before-and-after photography across agreed areas
- Summary of work completed
- Professional sign-off
- Documentation ready to share or submit (for deposit protection, marketing, landlord records, etc.)
How long does an end-of-tenancy clean typically take? +
Timeline depends on property size and condition. We assess each property individually and confirm the estimated timeframe before work begins. Most residential properties are completed within one visit.
What if you miss a spot? +
If an agreed area has been missed, we'll return at no additional charge. Our service model includes this accountability—your satisfaction is built in.
Can you work around existing furniture or occupants? +
Yes, we can. Most end-of-tenancy cleans happen after the property is vacated, but if you need work done while occupied, we'll discuss the scope and constraints in advance. For commercial properties, we can schedule around business operations.
Do you use eco-friendly products? +
We use Prochem professional-grade chemistry selected for effectiveness and safety. We're happy to discuss specific product requirements or sensitivities—contact us to discuss your needs.
What payment options do you accept? +
For pricing and payment details, contact us directly. We're flexible and can discuss arrangements that work for your situation.
How far in advance do I need to book? +
We try to work with short notice where possible, but availability depends on current schedule. For time-sensitive projects, contact us as soon as possible. For ongoing contracts, we'll confirm scheduling based on agreed frequency.
Are you insured? +
Yes. We maintain professional liability insurance. For specific coverage details, please contact us.
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