Legal & Policies
Our commitment to transparency and protecting your information.
Privacy Policy
Last updated: May 2026
LK Restoration Services ("we", "us", "our") is committed to protecting your personal information. This policy explains how we collect, use and protect your data.
Information we collect:
- Name, email address and phone number when you contact us
- Property address and details when requesting a quote
- Photos or videos of properties you share with us
- Communications via WhatsApp, email or our website
How we use your information:
- To provide quotes and deliver our services
- To communicate with you about your booking
- To send service updates and follow-up communications
- To request reviews after job completion
- To improve our services
How we protect your information:
- We never sell your data to third parties
- Data is stored securely and accessed only by authorised staff
- We use industry-standard security measures
Your rights:
- Request access to your personal data
- Request correction or deletion of your data
- Opt out of marketing communications at any time
Terms of Service
Last updated: May 2026
By using LK Restoration Services you agree to the following terms:
Services:
LK Restoration Services provides property reset, deep cleaning, restoration and related services across London and Kent.
Bookings:
- All bookings are subject to availability and confirmation
- A quote must be agreed before work commences
- We reserve the right to decline bookings at our discretion
Payment:
- Payment is due upon completion of work unless agreed otherwise
- We accept bank transfer and card payments
- Deposits may be required for large projects
Cancellations:
- Please provide at least 24 hours notice for cancellations
- Late cancellations may incur a fee
Liability:
- We carry full public liability insurance
- We are not responsible for pre-existing damage to properties
- Any concerns must be raised within 24 hours of job completion
Governing law:
These terms are governed by the laws of England and Wales.
User Data Deletion Policy
Last updated: May 2026
You have the right to request deletion of your personal data held by LK Restoration Services.
How to request data deletion:
- Email us at info@lkrestoration.co.uk with the subject line "Data Deletion Request"
- Include your full name and contact details
- We will process your request within 30 days
What we delete:
- Your contact information
- Property details and quotes
- Communication history
- Any photos or videos shared with us
What we retain:
- Financial transaction records as required by law
- Information required for legal or regulatory compliance